Frequently Asked Questions


Answers to Common Questions

Yes, we provide samples for all of our products. For customized/made-to-order samples, we charge a nominal fee - which is adjusted once you place an order with us.

Our typical lead time for orders is 4-6 weeks, although this may vary depending on the size and complexity of the order. Delivery time depends on multiple factors like freight type, delivery location, and production season.

Our pricing structure varies depending on the product, quantity, and customization options. Please reach out to our team so we can understand your requirements and give an accurate personalized quote.

We can handle end-to-end shipping process for you. If you have an existing freight forwarder we are happy to collaborate with them as well.

We work with a variety of shipping providers to ensure that our products are delivered to our customers in a timely and cost-effective manner. All kinds of shipping - port, door-to-door and all inclusive customs-paid shipping are available.

As a confirmation against the order, we require a 50% advance deposit payment and the remaining 50% payment upon completion before shipment.

Full payment in advance is required for all samples.

We accept a variety of payment methods, including bank transfers, LoC, and credit/debit cards. We can also work with customers to set up other payment arrangements as needed.

Yes, we offer a 100%  customization options for our products, including size, finish, and design details.

Absolutely, we can add your logo and branding to the product as well as packaging. Branding customizations are chargeable for a nominal fee.

Yes, we have a brand tag option as an add-on that you can choose. We a variety of options that you can choose from and for a nominal charge we will add your brand tag along every product.

Yes, we offer full packaging box customizations, so you can focus on your business without worrying about the packaging. You can start taking pre-orders after ordering with us - as your products are in production, and can start shipping from day 1 after it gets delivered to you. We can deliver them to you in a ready-to-ship state.

Our minimum order quantity varies depending on the product, but typically ranges from 50-200 units. Please reach out to our team to confirm the MOQ on your product.

The minimum order quantity (MOQ) is applicable for per product per unique style variable (including color, size etc.) 

We have a rigorous 3-tier quality control process that includes multiple inspections throughout the production process to ensure that our products meet our high standards.

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